Refund policy

Exchange & Return Policy

Alsultan London Perfumes

At Alsultan London Perfumes, we strive to deliver premium quality fragrances and a smooth shopping experience. Please read our Exchange & Return Policy carefully before making a purchase.

1. Exchange Policy

1.1 Eligibility

We offer exchanges within 7 days of delivery.

To qualify for an exchange:

• The product must be unused and unopened
• Original packaging, labels, and seals must be intact
• Proof of purchase (order ID or receipt) is required

1.2 Perfume Products

Due to the sensitive nature of fragrances:

• Perfumes cannot be exchanged or returned unless they are:
• Damaged
• Defective
• Incorrect item delivered

1.3 Exchange Process

To request an exchange:

• Email us at: sales@alsultanlondon.com
• Or WhatsApp: 03034352153
• Share your Order ID + issue details + product images (if required)

Our team will guide you through the next steps.

1.4 Exchange Shipping

• Customers are responsible for return shipping costs
• If the issue is due to our error (wrong/damaged product), we will cover all charges

1.5 Product Availability

• Exchanges are subject to stock availability
• If the same item is unavailable, you can choose another product of equal value

2. No Refund Policy

• We have a strict no refund policy
• Refunds are only considered in rare cases where:
• The product is defective and cannot be replaced

3. Sale Items

• Products purchased on sale or discount are:
• Non-exchangeable
• Non-returnable

4. Order Issues & Complaints

• Any issue with your order must be reported within 3 days of delivery
• Complaints after this period will not be entertained

5. International Orders

• Currently, we do not offer international shipping
• Therefore, no exchange or return applies internationally

6. Delivery Disclaimer

While we work with reliable courier partners, delays may occur due to unforeseen circumstances. We will provide full support but are not responsible for courier-related delays.

7. Return Address

Alsultan London Perfumes
Al-Kareem Chowk, Abu Bakar Rd
Township Block 2 Sector A 2
Lahore, 54770, Pakistan

8. Contact Us

For any queries or exchange requests:

• Email: sales@alsultanlondon.com  
• WhatsApp: 03034352153

Our Commitment

We guarantee 100% original and carefully packed fragrances to ensure the best customer experience.